Service writing guide

Service Writer Job Description. Service writers ensure that a customer's needs are being fulfilled. Most commonly employed by companies offering automotive repair services, service writers possess product knowledge and bring efficiency to the relationship between a customer and the business.

It contains advice, suggestions, tips, tricks, hints, and counsel; cautions, warnings, heads-ups, admonitions, proscriptions, enjoinders, and reprimands. It is intended to prevent common mistakes that are found "in the wild" by pointing out those mistakes and suggesting alternatives.

A high school education and experience in the industry is often sufficient to work in this field, but some service writers do hold college degrees in the field in which they are employed. They need excellent communications skills and knowledge of record keeping and computer programs.

Writing an instruction manual may seem like a daunting task, but it’s easier than you think! These steps apply to any written instruction, from the very simple (How to Clap) to the intensely complicated (How to Build a Semiconductor.) This is key. It may seem self-evident, but knowledge is the key to writing a successful manual.